Application Support & Maintenance

At Texans, we recognize the substantial investments organizations have made in their existing IT systems, particularly in an environment where budgets are constrained and operational efficiency is critical. Reliable, high-quality maintenance and support are essential to ensure continuity, stability, and sustained performance across enterprise applications.

 

Our consultative approach takes a comprehensive view of technology, information architecture, people, and processes. We begin by understanding your business domain, technology roadmap, operational workflows, and application landscape. This enables us to optimize support structures and align teams to deliver responsive, outcome-driven application support with minimal downtime and disruption. At Texans, AMS processes are strategically designed — not treated as an afterthought to development.

 

We provide Annual Support and Maintenance (ASM) services for long-running, multi-application environments, offering structured engagement models tailored to enterprise requirements.

Portals and Collaboration

Core Services Include:

  • SharePoint Server Fitment Assessment and Implementation
  • Development and Customization of SharePoint Site Templates and Themes
  • SharePoint Deployment and Governance
  • Administration of SharePoint Server Farms
  • SharePoint Online Services
  • Integration of SharePoint with Line-of-Business (LOB) Applications
  • User Interface Design, Configuration, and Customization
  • Enterprise Search using FAST
  • Social Network Integration
  • Web Analytics Services

Our experience includes large-scale ASM engagements across multiple industry verticals, including healthcare, retail, and manufacturing.

The ASM Model Includes:

  • Flexible support combinations (24x7, 24x5, 17x5) through a hybrid onshore-offshore model
  • Dedicated end-to-end support and maintenance teams
  • Centralized helpdesk for managing support and maintenance tickets
  • Business analysts to validate and verify domain-specific customer requirements
  • Defined Service Level Agreements (SLAs) for response and resolution
  • Expertise across technologies including .NET, BizTalk, SharePoint, SSRS, SSIS, SSAS, SQL Server, Windows Azure, and MS Dynamics
  • Knowledge Management (KM) frameworks and tools to accelerate issue resolution
  • Comprehensive, up-to-date application documentation
  • Continuous SLA performance improvement year-over-year
  • Shared Services Model for operational efficiency

We leverage Microsoft SDF, design patterns, continuous integration testing frameworks, Agile/Scrum methodologies, and iterative development practices to ensure optimal delivery timelines and sustained performance.

Application Maintenance Services

Core Services Include:

  • icon Managed Application Services
  • icon Application Enhancements
  • icon Post-Production Support
  • icon Legacy Modernization

Through our structured delivery model, we have enabled clients to achieve significant cost efficiencies in maintenance operations. We implement metrics-based governance frameworks and assume full accountability for maintaining and enhancing enterprise applications. Our use of proprietary and third-party tools ensures consistent service excellence and measurable outcomes.

We leverage Microsoft SDF, design patterns, continuous integration testing frameworks, Agile/Scrum methodologies, and iterative development practices to ensure optimal delivery timelines and sustained performance.

 

Texans Benefits

  • icon Significant reduction in maintenance costs
  • icon Lower operational risk and improved predictability
  • icon Timely release of enhancements and upgrades
  • icon Strengthened knowledge management through tool-based reverse engineering
  • icon Portfolio optimization
  • icon Cost flexibility for cyclical business demands
  • icon Continuous alignment with evolving industry standards